Contact us
Got a question, feedback, or just wanna chat to someone? We’d love to hear from you, so feel free to contact us.
Contact us
FAQ
Instant answers to our most asked questions
Please allow up to 24 hours for your confirmation email to be received, you may also wish to check your junk/spam mail as it may appear there. If you still don’t receive one, there may be a possibility that your order failed. We would advise checking your recent bank transactions to confirm whether a payment has been taken out. Please don’t hesitate to contact us and we can look into this further for you!
Your order number will be included in your order confirmation email which should be sent on the same date that you have placed your order.
Once your order has been placed and processed you should receive a shipping notification email from DLSB and confirmation of receipt from the chosen courier which will include your order number and tracking information. You can follow its journey by visiting the courier’s website and inputting the tracking information provided. If you have not received an email and would like to know your tracking information, please send us a message with your order number, full name and address and we can look into this for you.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Our returns policy and information can be found here:https://dlsb.co.uk/pages/returns-and-exchanges. Please note that until your return has returned to our premises, the customer must accept full responsibility for the said return.
From the date your parcel reaches us it can take 7-14 working days to process your return depending on how busy we are. You can see when your parcel has reached us by checking your tracking. Your refund will be issued as soon as your return has been processed and you will be refunded via the same method you used to pay. Please note that if you have paid using a card payment method then it can take up to 5 working days for your refund to show in your bank account depending on who you bank with. You will receive a refund notification email once your refund has been issued.
When we receive your return, it goes into a queue awaiting processing. We aim to process all returns within 14 working days. Should you have any concerns about the status of your return after the specified time frame please get in touch with us.
If you would like to purchase something that is out of stock, please select the email/text when available button on the product page. You will then receive an email or text as soon as the item is restocked! Please note that restocks are determined by multiple reasons such as how popular an item has been or whether we can receive more stock from the supplier so not every item will be restocked. We recommend following us on social media or checking our new in or back in stock page on our website to see if anything has come back in or if we have stocked anything similar.