UPDATED 30/03/2023
DELIVERY INFORMATION
All UK and Off Shore deliveries are dispatched Monday to Friday between 8:00 to 14:00, this excludes Bank Holidays and weekends. We do not deliver on weekends unless the Saturday option has been selected, however please note this service is not guaranteed.
It is the customer’s responsibility to ensure all information provided at the checkout is accurate. Please note successful deliveries are heavily reliant on customers inputting their correct shipping address information at the checkout to allow us to deliver your order within the specified timescales - DLSB cannot be held responsible for any errors made, this includes incorrect postcodes, missing door numbers and/or street names. DLSB or the chosen courier service will not be held responsible for missing or late deliveries due to incorrect or missing information and will not be liable to reimburse any costs associated.
Please double-check the address you are entering, and ensure the autofill feature on your browser does not input any incorrect details. If paying with PayPal, Google Pay, Shop Pay or Apple Pay, please ensure after log-in that the address matches the desired shipping address, as this can effect shipping.
A signature may be required upon delivery, and most deliveries will be attempted twice. This may differ should there be any issues with your delivery. If you are not available to accept delivery the courier will leave a calling card and/or send a notification via SMS or email to advise that delivery has been attempted (please follow the instructions on the calling card, SMS or email). Please note that the courier may also leave your parcel with a neighbour or in a safe space such as an outside bin. If the parcel is not successfully delivered to you the parcel will be returned to us by the courier. Please note that if you specify delivery instructions to be followed if you are out, this could be to leave with a neighbour or a safe place on your property where your parcel can be left - this is at your own risk. DLSB cannot be held responsible for the loss of your parcel.
You will be issued with tracking information from your chosen service and can keep up to date with the status of your delivery by visiting the relevant site and entering the tracking information provided. Should you miss your delivery it will be returned to us. Additional postage charges may apply for re-deliveries.
During busy periods deliveries may take longer. If you have not received your order within 10 working days from the date you have ordered, please contact Customer Care by email at sales@dlsb.co.uk.
DELIVERY OPTIONS
Here at DLSB we take pride in providing the best service for our customers! We always aim to have your order processed, dispatched and in your hands as quickly as possible. We aim to dispatch standard and express deliveries within 3 working days from the date the order was placed. However, this may be longer during busier periods and during promotions.
We also offer a Next Day Delivery service on orders placed before 3pm Monday to Thursday. This applies to working days only. Orders placed after 3pm will be processed the next working day. The Saturday Delivery option is available on orders placed before 3pm on Friday. Orders placed after this time will be processed on Monday and delivered on Tuesday.
Please note Next Day Delivery shipping methods are only available to certain areas within the UK, and can only be processed providing all shipping information is present and correct.
We do advise that Saturday Delivery is not 100% guaranteed.
INTERNATIONAL DELIVERY (DUTY & VAT)
As of January 2021, the UK is not part of the EU. Due to this, any deliveries to destinations outside the UK are subject to import duties and taxes, which are levied by the importing country at the time of delivery in your country. You will be liable for applicable duties, fees and additional charges from customs. DLSB will not be held responsible to cover these charges.
You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes.
You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
If you return any Products to us from a destination outside the UK, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect.
The price displayed for goods/services remains the same for all customers regardless of the country of delivery.
POSTAGE
Once your order has been dispatched, you will be notified from both DLSB and the courier by email or SMS with relevant tracking information. If you fail to receive correspondence from DLSB/the chosen courier and have not received your order within 10 working days please contact us at sales@dlsb.co.uk.
Postage promotions available on our website are applicable for mainland UK customers only. Northern Ireland, Scottish Highlands, Isle of Scilly, Isle of Man and all EU and Non-EU Countries are excluded from this in their entirety.
For any queries regarding your return/exchange please email us at sales@dlsb.co.uk. Please see our terms and conditions for further applicable information.
DOMESTIC DELIVERY
United Kingdom:
Standard Royal Mail Delivery - £2.99
Sent via Royal Mail Tracked 48
Get your items delivered within 3-5 working days
Express Royal Mail Delivery - £3.99
Sent via Royal Mail Tracked 24
Get your items delivered within 1-2 working days
Next Working Day Delivery (if placed before 3pm) - £4.99
Sent via DPD Next Day Delivery
Get your items delivered the next working day
Not available for certain postcodes in Wales, Scotland and Northern Ireland, this will be automatically reverted to Royal Mail Tracked 24.
Saturday Royal Mail Delivery (if placed before 3pm, on Friday) - £4.99
Sent via Royal Mail Tracked 24
Get your items delivered Saturday (not guaranteed)
Doll Delivery (Next Day) UK Only - £9.99
Sent via Royal Mail Tracked 24
Get your items delivered within 1-2 working days
*Active on your DLSB account for one year from date of purchase*
Doll Delivery (Standard) UK Only - £7.99
Sent via Royal Mail Tracked 48
Get your items delivered within 3-5 working days
*Active on your DLSB account for one year from date of purchases*
Free Delivery for orders over £75
You will automatically get free shipping added at check out!
Sent via Royal Mail Tracked 48
Get your items delivered within 3-5 working days
Republic of Ireland:
Standard Delivery £8.00
Sent via Royal Mail Tracked 48 & local courier AN Post
Get your items delivered within 3 working days
A signature is required upon delivery.
International - Rest of the World:
Within Europe and other worldwide locations (e.g. Brazil, United Arab Emirates, Canada) we offer a flat cost shipping of £15.00 for a tracked and insured service which takes 5-7 working days to receive from the date of dispatch. A signature is required upon delivery. Please note Royal Mail and local couriers are used for this delivery option.
Please see below for other options available via UPS.
Rest of the World (not including the countries below)
International - £15.00
UPS ZONE 10 Argentina, Brazil, Gambia, Tunisia, Uruguay
International - £11.99
UPS Worldwide Express (2-3 Business days) £39.99
UPS ZONE 3 Belgium, France, Germany, Luxembourg, Netherland
Europe - £11.99
UPS Europe Standard (2-3 Business days) - £8.99
UPS ZONE 5 Austria, Italy, Poland, Portugal, Spain
Europe - £11.99
UPS Europe Standard (2-3 Business days) - £14.99
UPS ZONE 6 Guernsey, Jersey, Norway, Switzerland
Europe - £11.99
UPS Europe Standard (2-3 Business days) - £24.99
UPS ZONE 7 UNITED STATES (New York)
International - £11.99
UPS Worldwide Express (2-3 Business days) - £22.99
UPS ZONE 7 UNITED STATES
United States (61 of 62 states)
International - £11.99
UPS Worldwide Express (2-3 Business days) - £26.99
UPS ZONE 51 Bulgaria, Croatia, Estonia, Hungary, Lithuania, Romania
Europe - £11.99
UPS Europe Standard (2-3 Business days) - £15.99
